Refund Policy

1. Scope

This Refund Policy applies to paid TradingAgents subscriptions billed through Stripe: Researcher, Pro and Team, monthly or annual. The free console costs nothing, so there is nothing to refund on it.

2. Cancelling a subscription

You can cancel at any time from the billing area of your account. Cancelling stops future renewals, and your plan stays active until the end of the period you already paid for.

We do not automatically refund a partial period when you cancel, but you keep the access you paid for.

3. When we issue a refund

Write to support@tradingagents.lol within 14 days of a charge and we will review it. We issue refunds in the following situations:

• You were charged twice for the same period, or charged after a cancellation you can evidence.
• You were charged for a plan you did not intend to buy and you have not used the console on that period.
• The console was unavailable for a sustained period during your billing cycle and we could not provide a workaround.
• A charge was made without your authorisation.

4. What is not refundable

Research already run and delivered is not refunded because you disagree with the conclusion. The desk reports what the debate produced, and a rating you dislike is not a billing error.

Repeated refund requests after heavy use of a plan are also declined, and we may close an account that keeps doing this.

5. How refunds are paid

Approved refunds go back to the card or payment method used for the original charge, through Stripe. Depending on your bank, the money can take five to ten business days to appear.

6. Statutory rights and contact

Nothing in this policy removes rights you have under the consumer law that applies to you. Requests and questions go to support@tradingagents.lol.